Effective Date: August 21, 20226

This Warranty Policy applies to power monitoring and DIN‑rail meter products supplied by Rehemeter for B2B commercial customers. This policy defines warranty scope, exclusion and RMA procedure.
This is a business‑to‑business warranty; consumer‑level “no‑reason return” service is NOT available.

1. Warranty Period
Our standard warranty period is **12 months from the date of shipment from our factory**. Extended warranty options can be discussed for large‑volume orders.

2. What Is Covered
Within valid warranty term, we warrant our products to be free from manufacturing defects in material and workmanship under normal installation and rated operating conditions.
Under confirmed manufacturing defect, our options are: repair product, supply replacement parts or replace complete unit, at our discretion.

3. What Is NOT Covered
This warranty does NOT cover damage or failure caused by any of the following situations:
– Improper wiring, wrong power supply, over‑voltage surge, lightning strike or onsite power grid accident
– Installation, commissioning or maintenance not performed by qualified electrician
– Mechanical damage, water ingress, corrosion, dust over‑accumulation caused by poor site environment
– Unauthorized disassembly, modification or repair attempted by third party without our written approval
– Normal wear‑and‑tear of consumable components
– Products used beyond published technical rating parameters

We DO NOT compensate for field labor cost, site service fee, production downtime loss, project loss or freight cost incurred for non‑manufacturing issues.

4. RMA Claim Process for Defective Units
If you suspect a product has manufacturing defect within warranty period:
1. Submit RMA request to our email: sales01@renhemeter.com. Please provide order number, product model, photos or short video showing failure symptom.
2. We will evaluate your claim. We may request you return defective unit for inspection. Return shipping cost shall be agreed mutually during RMA evaluation.
3. After inspection confirms manufacturing defect, we proceed repair or replacement solution.

5. Out‑of‑Warranty Units
For products outside warranty period, we still support spare‑part supply and paid repair service. Related freight and material cost will be quoted separately.

6. Contact for Warranty Inquiries
Email: sales01@renhemeter.com
Phone: 0086 13868768636

Rehemeter reserves the right to update this warranty policy. Updated version will be published on this page.